returns
&
exchanges
Return it.
We’ll make it easy.
We want you to feel confident in every Breeze & Ease purchase. If something isn't right, here's everything you need to know about returns, refunds and exchanges.
Returns are accepted within 7 days after delivery.
Is your item eligible?
Unworn & unwashed
The product must be unused, unwashed and in its original condition.
Original tags attached
All original tags and packaging must remain intact.
Within 7 days
Your return request must be initiated within 7 days of delivery.
No damage
Items must not have stains, odours, pet hair or customer-caused damage.
What we cannot accept
- Items with removed or tampered tags
- Worn, washed or altered products
- Products returned after the 7-day window
- Items damaged through misuse or improper care
- Sale or clearance items, unless defective
Before you send it back
Please make sure your item is packed safely, includes the original packaging and invoices, and meets all of our return eligibility requirements.
How to return
Four simple steps from return request to refund.
Initiate request
Log in to your account, go to Orders, select the order and choose “Request Return”.
Approval & pickup
Once approved, we’ll schedule a pickup from your address. Keep the item ready in its original packaging.
Quality check
Your returned item will be inspected to make sure it meets our return eligibility criteria.
Refund
Once approved, your refund will be processed within 5–7 business days to your original payment method.
Exchange
policy
We currently do not offer direct exchanges. If you need a different size or product, please return the original item and place a new order.
A few important things
- Return shipping is free for defective items or incorrect products sent. For other returns, shipping charges may apply.
- Refunds are initiated only after the returned item passes quality inspection.
- The 7-day return window begins from the date of delivery, not the date of order.
- Please keep your order details and invoices available when requesting a return.
Still have questions?
We're happy to help with your return or order-related questions.